The responsibility of a cleaning company is simple. Keep the premises consistently clean and perform all duties specified in the contract schedule. All cleaners know this but most have the tendency to skip certain responsibilities.
The management of Clean Brite realizes that supervision of janitors and constant communication with the clients are the most critical parts of the janitorial service industry.
In all large contracts, Clean Brite supplies a building cleaning supervisor who daily checks the quality of work performed by its cleaning crews. In cases where there might be large non-English speaking crews, we make sure that we appoint a supervisor who is fluent with the English language. The supervisor is responsible for assuring that the cleaners miss no assignment. This is achieved by utilizing a detailed checklist (enclosed Cleaning Requirements). Any cleaning problems occurring during the actual cleaning period are usually remedied before the following morning. The supervisor is on call 24-hours a day and carries a cell phone and can be reached any time.
A Zone Supervisor supervises smaller contracts. The responsibility of a Zone Supervisor is to make sure that all accounts within his area are checked regularly. Usually, small accounts which are cleaned five days a week are inspected once a week, and accounts that are cleaned one day a week are checked once a month.